SCREEEMFEST! Where FEAR Meets FUN Sept 21 - Oct 27!

Canobie Club Terms & Conditions

Canobie Club Members are able to create an account online or in Park at the designated Canobie Club Loyalty Program location.

Mom And Daughter In Arcade

Account Activation

Canobie Club Members are able to create an account online or in Park at the designated Canobie Club Loyalty Program location. While online, guests can create an account. The guest will be required to provide their first and last name and email address. Guests are given the opportunity to link a credit card to their account, once the credit card is linked, a personal four (4) digit pin number will be required. This pin number ensures only authorized members are able to make transactions with that specific bracelet. Once the account is created the guest will receive a welcome email with details for how to receive their bracelet. Upon entering the Park, the guest will visit the Canobie Club Welcome Center located behind Kiddieland. A form of ID or a confirmation email maybe be required to pick up any pre-registered bracelets. Once a guest’s identity is confirmed, they will receive their bracelet. If a guest is in Park they will set up their account at the Canobie Club Welcome Center Building. The guest will be required to provide their first and last name and email address to one of our Team Members. Guests are given the opportunity to link a credit card to their account, once the credit card is linked a personal four (4) digit pin number will be required. This pin number ensures only authorized members are able to make transactions with that specific bracelet. The Team Member will link their credit card to the account and bracelet. Once the bracelet is activated, it can be used immediately.

Pin Numbers

This Pin Number is completely unique to the guest and can be any four (4) digit number. A pin number is required to complete a transaction while using any Canobie Club bracelet. A pin number is in place to ensure no unauthorized transactions can be completed on an account.

Membership Levels

Membership Levels are determined the number of points that accumulated. The levels are as follows: Bronze Level 0-2499 points, Silver Level 2500-4999, and Gold Level 5000-10000+. Membership level status is held until the end of the current operating season and will stay the same until the following operating season. For example, a Silver status was gained on May 4, 2019, that status will remain until the end of your 2020 season unless a Gold Status is attained between that time.

Payment Processing

Accumulation of Points

There are four (4) different methods to accumulate points. The different methods are as follows:

  • Method 1: Five (5) points are awarded for every dollar spent using the card linked to your Canobie Club Bracelet. This method of point accumulation is unlimited.
  • Method 2: Ten (10) points are awarded each time you visit the Park. Upon arrival, locate the Canobie Club Scanning Kiosk and scan your Canobie Club Bracelet. This method of point accumulation can only be used once per day.
  • Method 3: Two (2) points are awarded when you visit each of our specially selected attractions once. This method of point accumulation can only be used once per day on each attraction.
  • Method 4: Five (5) points are awarded when you visit the Dancehall Theater to view our show, Twisted Circus. This method of point accumulation can only be used once a day.

Points can be deducted at the Park’s discretion at any time if there is any suspicion of fraudulent behavior.

Immediate Family Point Pooling

This program allows immediate family to pool all of their points together. Credit cards may be linked to all bracelets or just the one master bracelet. Pin numbers are required to allow any and all transactions. If any achievements are completed only one bracelet will be able to redeem that token. Family Pooling is only available to immediate family.

Tokens

Tokens are redeemable rewards with the more points that are accumulated. When a certain point lever is achieved, the email associated with that bracelet will receive an automatic email. That email will contain information for how and where to redeem that token. Tokens will expire at the end of the following operating year from when it was received. For example, if a guest received a token for a free game on May 4, 2019, it will expire on the last day of operation for the 2020 season. Tokens are only redeemable at select games, retail location, and food locations. Once a token is redeemed, it is no longer valid. Tokens are monitored electronically.

Redemption Process

Once an achievement is unlocked, the guest will receive an automatic email. The email will contain details about where and how to redeem their token. The guest will be required to inform the Team Member at the respective location in which they are redeeming the token that they would like to use the token, rather than the credit card linked to the bracelet.  The guest will have their bracelet scanned and that token will be removed. Redemption locations will be listed in the email, they may only be redeemed at those set locations.

Discounts and Benefits

Benefits and discounts are non-transferable and may not be combined with any other offer or promotion. Such benefits and discounts are for personal use only and may not be used for any commercial purpose including, without limitation, to obtain or purchase items or services with the intent to resell such items and services.

Bracelets

Once you are registered for the Canobie Club program you will be issued a bracelet. This bracelet will track point accumulation and will allow you to make purchases by scanning the bracelet and entering your pin number.

Replacement Bracelet

If a guest loses, breaks or forgets their bracelet, Canobie Lake Park will replace the bracelet at the Canobie Club building. A form of identification may be required to receive a new bracelet. Bracelets will be replaced free of charge unless the guest has replaced bracelets to excess.  It is up to the Canobie Lake Park’s discretion for what is determined as “excessive replacements”. After that, each bracelet will cost a small nominal fee.

Conditions of Entry

Canobie Lake Park reserves the right to cancel, suspend or revoke any program account and deny amusement park admission to any Program Participant at any time for any reason without notice or a refund.

Canobie Club Suspension

Canobie Lake Park reserves the right to revoke, suspend or cancel your Canobie Club membership at any time without notice. Canobie Club membership may be revoked for any reason, including but not limited to, if a member uses a membership for commercial purposes, or engages in activity which Canobie Lake Park, in its sole discretion, deems improper, including without limitation fighting or rowdy behavior at Canobie Lake Park. In the event of revocation, the memberships of some or all members will be canceled.

Age Restrictions

Individuals 15 years of age or younger may be required to attend with a parent/guardian/adult. This will be enforced at the discretion of Canobie Lake Park Security or Park Management.

Code of Conduct

Violation of Park rules and policies will result in immediate expulsion. A copy of our Park Policies is located on our website as well as listed in our Park Map. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While at Canobie Lake Park (with the exception of Castaway Island, as appropriate), shirts and footwear with soles must be worn at all times. The Program Participant may also be removed from the park for any misuse, failure to abide by applicable terms and conditions or conduct detrimental to the Park, including theft of property or services, violation of Federal, State and Local laws, assisting any person to obtain unauthorized entry, violation of park rules and policies, safety procedures, vandalism, disorderly conduct, intoxication, and possession of intoxicating liquors (except as properly purchased within the park with valid identification and used in a responsible manner), drugs or weapons. Cancellation or revocation of any Program Benefits will result in automatic cancellation, suspension or revocation of your Program Account.

Photography and Videography Usage

Entry into Canobie Lake Park constitutes consent for Canobie Lake Park to use any film, video or reproduction of image and/or voice of a Program Participant for any purpose whatsoever without any payment to the Program Participant.

Communications

As a member of any  Canobie Lake Park’s program, a Program Participant will be eligible to receive periodic mailers, e-mails, newsletters, and other communications about Canobie Lake Park, other Canobie Lake Park affiliated products and services and select unaffiliated, third-party Program Participant offers, including information about events, products, opportunities, services and special offers and discounts available to Program Participants. These communications may be sent by postal mail (one mailing per Program Participant household/address) or by email, based on the contact information provided to Canobie Lake Park. Program Participants may receive these communications from any subsidiary and affiliated entity of Canobie Lake Park. You may choose not to receive these communications by unsubscribing, there is a link at the bottom of each email to do so. Please be aware that if you do not allow us to send you certain communications, we will not be able to deliver any information to you about special Program Participant events and opportunities, or about products and services.

Updating Your Information

Please make immediate changes to your account information when you have a change in your address, phone number and email address. Changes to your account can be made by updating your information via your account on Canobie.com.

Photo Identification

Each Program Participant must follow Canobie Lake Park’s procedures to have a photo associated with his/her/their account in Canobie Lake Park’s files for identification purposes.

Assumption of Risk

Guest assumes the inherent risks associated with the operation of all rides and attractions and should read and obey any and all safety signage, instructions and rules. Canobie Lake Park assumes no responsibility for accident or loss to any person in connection with the condition or use of the park, rides and amusements or their entrance into or departure from the park. It is agreed between the owners of Canobie Lake Park and each Program Participant that all claims for injury or loss arising incident to the Program Participant’s presence at the Canobie Lake Park shall be litigated in Rockingham County, New Hampshire.

Lost or Stolen Property

Canobie Lake Park is not responsible for lost or stolen property.

Third Party Benefits and Communications

Your information remains the sole property of Canobie Lake Park.  We will never sell or rent your information to anyone for any reason.  In the event a third party promotional partner becomes authorized to make available an offer to our Program Participants, any offer or communication would emanate from and be administered directly through Canobie Lake Park’s communication portals.

Privacy Policy

  • This privacy policy discloses the privacy practices for https://canobie.com and affiliated Canobie Club email newsletter and official Canobie Lake Park Social Media activities.  This privacy policy applies solely to information collected by the web site and/or other named activities. It includes the following:
    • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    • What choices are available to you regarding the use of your data.
    • The security procedures in place to protect the misuse of your information.
    • How you can correct any inaccuracies in the information.
  • Information Collection, Use, and Sharing
    • We are the sole owners of the information collected. We only have access to information that you voluntarily give us via email, submission forms or other direct contact from you.  We will not sell or rent this information to anyone.
    • We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or award a prize.
    • Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
  • Your Access to and Control Over Information
    • You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:
      • See what data we have about you, if any.
      • Have us delete any data we have about you.
      • Express any concern you have about our use of your data.
  • Security
    • We take precautions to protect your information. We do not collect or ask you to submit sensitive information such as credit card data directly via our website, email newsletter or social media activities. Whatever information we collect from you is protected both online and offline.
    • Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.
  • If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 603-893-3506.