常见问题
关于卡诺比湖公园的常问问题。
在你到达之前、到达之后和逗留期间，获得重要问题的答案。
FAQ Categories
General Park Information
It is always a great day to visit Canobie Lake Park! This is a truly difficult question to answer as we are an outdoor facility and weather plays a major factor in our operation. As a general rule of thumb: Spring tends to be less busy than Summer. In the Spring: Weekends tend to be less busy than weekdays. In the Summer: Weekdays tend to be less busy than weekends.
Screeemfest: Although anytime is a great time to visit Canobie Lake Park’s Screeemfest, our experience has been that Fridays and Sundays (non holidays) tend to be less crowded than Saturdays. We also recommend arriving before 6 PM on Saturdays or Sundays.
卡诺比的客人可以利用我们的酒店页面上的当地住宿。
没有。我们所有的餐厅和食品摊位都是以先到先得的方式入座。我们在任何时候都不接受预订。
A full list of attractions that are available are located under the “Park Attractions” page with each operating schedule. During your trip with us the most current list of offering is available at Guest Services.
Yes you can. All major food locations accept Visa, Master Card, Discover and American Express.
是的，我们有。在入口广场内有一台美国银行的自动取款机，它接受大多数主要的ATM卡。
Yes, you can. Canobie Lake Park seeks to include guests of all ages and physical abilities, although it is important to note that not all attractions are wheelchair or ECV accessible. It may become necessary for a guest to transfer themselves to our ride vehicles. Our Team Members are well trained in these situations, but they may not assist in the physical transfer from chair to carrier. We will hold up ride cycles in order for members of your party to assist you in the transfer to and from your chair. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip.
卡诺比不允许将食物或饮料带入公园。本园为客人提供了多种多样的食品和餐饮选择，供客人在园内享用。客人也可以利用我们的再入园政策享用午餐。在我们的停车场内没有野餐桌或遮阳的地方可以坐。在我们的停车场内不允许烧烤或饮酒。我们准备了一份食物过敏指南，以帮助那些有特殊食物过敏的人计划你的访问。
是的。在离开公园时，所有游客应在有适当标志的出口处盖上印章。该印章允许游客在当天无限次地重新进入公园，直到关闭时间。
All Guests need a valid hand stamp in order to re-enter the Park.
Ticket stubs and receipts are not valid for re-entry to the Park. Each Guest is offered a stamp as they exit the Park. This stamp must be legible by a Team Member for same day re-entry. Situations like these are dealt with on a case-by-case basis and will be handled by our Guest Services team.
所有客人在到达公园之前，应该有一个商定的会面时间和地点。提醒所有成员，特别是儿童，如果发生分离，应向穿制服的团队成员寻求帮助。访客服务处提供留言服务。不幸的是，由于大量的要求，我们不提供公园传呼。
Many guests celebrate special occasions with us so we hope you have a great time!! Although we do not have a specific birthday party program or birthday pricing specials, we do allow you to bring in a cake. Seating throughout the Park is on a first come/first served basis.
PRESENTS: If you are bringing in presents, they must remain unwrapped or clearly visible in a gift pack for security inspection on arrival.
BALLOONS: Balloons are prohibited.
Please make sure that once you are in the Park you visit our Guest Services window for a special birthday card and birthday sticker that may be worn throughout your trip. This is free of charge to the individual celebrating his/her birthday with us.
Castaway Island will reopen with the Park in Spring 2024!
Castaway Island is included with Park admission.
Depending on weather and guest volume, there may be a wait time to enter Castaway Island. This wait time will increase in more favorable conditions.
Proper bathing attire is required for Castaway Island attractions.
Canobie Lake Park Screeemfest is scheduled to open in late 9月 2024. You can view our Park Hours at the link below.
卡诺比湖公园位于新罕布什尔州塞勒姆市的北政策街85号，03079。请注意，不是所有的GPS系统都能让你在我们的大门前 "到达目的地"。请务必查看我们的路线页面，以确保你遵循的是高速公路以外的正确路线。我们的停车场大门实际位于北政策街。
If you type in “Canobie Lake” to your GPS, it will also not bring you to our gates. Please put in 85 North Policy Street in Salem, New Hampshire 03079.
Proper dress is required for admission to Canobie Lake Park. Shirt and Shoes must be worn at all times. Dress containing profanity of any kind or otherwise deemed inappropriate will not be allowed on Park grounds.
Castaway Island: Swim attire is required and strictly enforced. Infants who wear diapers are required to wear a swim diaper in Castaway Island. Changing stalls are available inside the restrooms at Castaway Island.
Screeemfest: Guests are not permitted to attend Canobie Lake Park Screeemfest wearing costumes or character makeup. Please leave the haunting to us!
卡诺比接受现金、维萨卡、万事达卡、美国运通卡和发现卡。我们也接受来自注册团体的商业支票。
群体
监护人票取决于你的出游总人数和一周中的哪一天。免费陪护票只适用于公园运营的工作日的外出活动。
遗憾的是，在周六、周日和节假日，不提供免费陪练票。
否则，你的团体每购买10张团体票超过25张，就会得到一张免费的陪护票。例如，如果你的团队有72人，你将购买66张团体票，并获得6张免费陪护票。监护人票不供与会者使用，而是供随团出席的成人监护人使用。
额外的陪护人员可以按团体价格购买门票。免费陪护票不提供给选择单独购票的团体。陪同人员的门票是有日期的，并且只在你出游的当天有效。
不可以。所有门票的日期仅适用于当天，在2023年赛季的其他日子里将不再有效。
公园将开出一张退款支票，通常在你旅行后的五个工作日内邮寄到支票上的地址。
All unused tickets will be need to turned in to Guest Services in order to receive a refund.
巴士司机可以为更多的孩子以同样的团体价格购买门票。我们不为巴士司机的孩子提供免费的公园门票。孩子不能用巴士司机的票来入园（他们将被我们的门卫拒绝进入）。
所有可下载的工作手册材料都位于我们的实地考察和其他团体页面上，在教育工作者的快速链接下。我们可以为您的团体协调一个关于任何教育主题的小型私人演讲。如果你有兴趣，并且在最初报名时没有要求，请联系团体销售部，电话是(603) 893-3506转4854。
当你的团队到达时，保安会在我们的停车场迎接你。保安人员将引导你到我们停车场的适当区域。我们会根据当天的预订情况保留足够的巴士停车位。我们建议领队与大巴分开行驶，以加快团队的入场程序。个人车辆不允许进入巴士停车场。在停车前不要下车。
No. At the turnstiles, everyone will surrender their ticket for admission. The ticket is kept by the Gate Attendants. Once inside the Park all rides and shows are included. We issue a stamp as you exit if you wish to return later in the same day.
All tickets are pre-purchased and pre-distributed so your attendees may arrive anytime during Park Hours. If you need to leave additional tickets for your group, you may do so at Guest Services along with those Guest’s names.
In most cases the Park will remain open. Should prolonged predicted weather require the Park to close, the most accurate information will be given on the Park’s general message system at (603) 893-3506. If it rains during your visit, it is important to note that some attractions will have to close. We will attempt to reopen these attractions as soon as it is safe to do so. Guest Services can give you up-to-the minute weather forecasts and page your group should you decide to leave earlier than anticipated. There are No Rain Checks or Refunds in the case of inclement weather unless the park elects to close.
我们不为迷路的人做传呼。如果您的团队成员迷路或与团队走散，请指示他们找到保安人员或到入口广场内的客户服务部。我们将尽最大努力使各方重新团聚。在这种情况下，由陪护人员负责的集合地点会有帮助。
我们在公园内有一个急救大楼，由急救人员负责。这是一个集合配药的好地方。我们的主要急救中心位于旋转木马后面，在你进入公园后的右侧。如果有校医参加实地考察，最好让他们留下联系电话，以备学生去急救中心时使用。
当受伤的人被报告给公园时，会被带到我们的急救大楼进行治疗。陪护人员会被叫到前门，并被送到急救中心填写相应的文件。
如果有人行为不端，并被提请我们的安全部门注意，我们将呼唤/呼叫该小组的组长来处理这个问题。
We have a few areas inside the Park for groups to meet and have lunch. We do not provide picnic tables. You cannot reserve these areas; they are on a first come first served basis. We suggest that you place a chaperone in the area you plan to have lunch when you arrive. This can act as a meeting point for students who become separated from their group. With prior approval from the Park, we may allow groups who have registered with us to bring in lunch. Coolers, Grills and other cooking equipment are strictly prohibited.
Lockers are available for rent inside the Park, across from the Ferris Wheel, along the fence to the parking lot. We have a limited number of lockers and they will sell out on busy days. Encourage your members to buddy up. Chaperones may choose to set up a base camp to watch over book bags and serve as a meeting place for lost students. The Park is not responsible for lost or stolen items. Unattended items may cause a security concern and could be removed by Park staff.
Yes. We will page your group when it is time to leave. You must go to Guest Services and request the page. We will page your group to your busses or to your meeting place. Individual names will not be paged, only registered group names. Bus drivers cannot request a page; only the group leader of the group can make the request.
本园不对那些打电话给他们的父母来接他们并与团队分开的孩子负责。领队和陪同人员有责任看管孩子。如果孩子在白天感到不适，并自行打电话给他们的父母，本园没有办法监督。事先告诉你的学生，如果他们计划和父母一起离开本园，他们必须通知监护人。
Absolutely! We can take payment in advance so you can distribute your tickets on the bus to make an easy entry process. Printing your group’s tickets on the date of your visit is possible, but does add time to the start of your trip. Email groups@canobielake.com or give us a call at (603) 893-3506 x4854 so we can walk you through your options.
- You will need a total head count of all the students and adult chaperones. (Do not include the Bus drivers in your final head count. Bus drivers are given complimentary admission to the park by our Security Officers in the parking lot or at Guest Services.)
- Once your group is confirmed for the date of your visit, a member of our Team will be in touch to discuss details with you. Payment can be taken over the phone when using a Credit Card (Visa, MC, Discover or American Express) or you can mail an Organizational Check. Payment needs to be made prior to Park entry, if it has not been received another form of payment will needed to enter the Park. Please note that cash may be accepted by appointment in advance or when arriving at our Group Sales Windows. Personal Checks and Purchase Orders are not valid forms of payment. We cannot bill your school.
- 一旦您的团队到达并进入公园，任何未使用的团体票将通过公司支票退还，支票将在您参观日期后的一周内寄出。
如果在抵达时购买：您将在参观当天支付并收到您的入场券。
If purchasing in advance: You can choose to have your tickets sent to you in advance (with 2 weeks notice) or elect to have your complete ticketing package ready and available for you at our Group Sales Windows on arrival. Both of these advance options will speed up your entry process.
租房
We do! You can find more information about locker rentals at the link below.
We do! You can find more information about electric scooter rentals at the link below.
We do! You can find more information about wheelchair rentals at the link below.
We do! You can find more information about stroller rentals at the link below.
Rides & Attractions
It is always our goal to ensure all of our rides and attractions are operating, however there may be times throughout the day where an attraction becomes unavailable.
Please check any signage at our ticket booths, our front gate turnstiles or check in with our Guest Services Team as they have the most up to date ride information.
Any extended closures will be posted on our Park Attractions page.
All attractions will close at the scheduled park closure time. Certain attraction queue lines may close earlier in some cases up to one hour prior to Park close.
卡诺比的所有景点都有制造商设计的安全系统，以适应一般人的身材和体型比例。这些安全系统以及国家要求可能会对个人体验景点的能力产生限制。特别大或特别小的人，有心脏、背部或颈部问题或最近做过手术的客人，孕妇，有石膏、支架、限制性装置或残疾的客人可能会受到确保这些系统正常运行所需的要求的影响。我们确实有一份《残障人士指南》，为您的旅行做准备。高度限制是根据安全约束装置正常运作所需的尺寸来确定的。这些要求张贴在每个景点的入口处。关于我们的游乐设施及其高度限制的详细清单，请访问我们的游乐设施页面。
Castaway Island is closed for the 2023 season and will reopen in Spring 2024!
Yes, service animals are permitted inside of Castaway Island. However, they are unable to go in or on any of our attractions such as the Tidal River, Lil Squirts Lagoon, the River Slides and the Rain Fortress.
季票
If you still need your Season Pass printed you should already have a paper Season Pass voucher that you will bring to Guest Services prior to entry. Then you will receive your plastic Season Pass card that you will use to enter the Park.
请注意：所有通行证持有者必须到场领取他们的塑料卡，因为可能需要拍照或重拍。
Season Pass vouchers should be redeemed for your plastic card on your first visit with us on any day the Park is open at Guest Services prior to entry.
You can purchase Season Passes online here or you can purchase them at the Park before you enter at Guest Services.
Please be advised that we no longer offer In-Park specials for Season Passes.
If you are interested in upgrading your Basic Season Pass to a Platinum Pass you will need to do so at Guest Services before entering the Park pending Season Pass availability.
2024 Bring a Friend Days are coming soon!
Please note: Both the Passholder and the complimentary second entry guest must arrive and enter together.
In the event you haven’t received your plastic Season Pass card for the 2024 season, you will need to visit Guest Services prior to entry to redeem your voucher. Otherwise, both you and your guest should approach our Park Entrance and enter through Security and proceed to our turnstile lines. Your complimentary guest will need to be physically with you at entry. We are not able to accommodate the Passholder’s guest if they arrive at our gates earlier or later than the Passholder.
The paid value of any unused ticket may be applied towards the purchase of a Season Pass prior to entry at Guest Services pending upgrade availability.
No, for 2023 each pass type has only one price. You may purchase your passes or passes as a gift online (highly recommended) or may purchase season passes with each person present at Guest Services on arrival.
Yes. Should a Season Passholder wish to exit the Park for any reason and hope to return the same day, a valid hand stamp must be received at our exit for same day re-entry. Your season pass is only valid for one scan per day (on days your pass is valid).
Services & Amenities
是的，我们这样做!父母互换是为那些有小孩的人提供的服务，但在参加公园高度限制的景点时，没有规定照顾小孩。一个人可以带着孩子在出口附近的中途通道上等待，或在平台或车站出口一侧的指定区域等待，而聚会中的其他客人则进入队伍。当聚会中的其他人离开游乐设施后，与孩子一起等待的人可以通过出口进入游乐设施并乘坐。请向特定景点的游乐设施经营者或服务员询问有关这项服务的协助。
Ease of Mind Wristbands – We offer Guests who wish to participate, the opportunity to wear a red wristband in order to make it easier for ride operators to identify them. One wristband is issued for each individual or group participating in the program with access for up to three additional Guests. Please be advised that depending on crowd levels the number of companion riders will be strictly limited.
Guests with Disabilities are NOT required to wear a red wristband to participate; however, it is recommended in order to expedite their boarding.
Nursing mothers may breastfeed their children anywhere they wish in the Park (on a bench, in a restaurant, etc.), so long as it is not a “restricted area” or “safety zone” (ride enclosures, private areas, etc.) Covering up is solely at the discretion of the mother. For those guests seeking a private alternative, our Nursing Room is located at the Main Entrance Complex. The Nursing Room key is available at our Guest Services window.
我们已经编写了一份全面的《食物过敏指南》，可在旅客服务办公室或在网上的 "食物 "页面获取。如果你的过敏症不在指南中，那么我们请你拨打603-893-3506联系我们，并与我们的食品经理交谈，以获得最准确的信息。
是的，我们有。失物招领处位于正门的客户服务部内。如果您在游乐设施中丢失了物品，我们会在可行的情况下尽快寻找该物品。如果您已经离开了公园，并意识到您丢失了物品，您可以致电我们的失物招领处，电话是603-893-3506 ex.4609.
是的，我们有。饮水机位于我们所有洗手间的外面（在波士顿茶会，洗手间的建筑是分开的，饮水机位于波士顿港巡逻队的后面，靠近女厕所）。
The Park no longer has pay phones. Should you need assistance, please visit Guest Services.
A Family restroom is located on the Ferris Wheel side of the Park Entrance Plaza. Additionally, baby changing tables are located in all of our restrooms.
为了让我们所有的客人感到舒适，只允许在指定的吸烟区吸烟。这些区域在公园地图和指南上有突出显示，并在整个公园内方便地分布。
Ticketing & Specials
Good Any Day tickets can be used any one day of our operating season (including Screeemfest), no reservation necessary! Just bring your unused and valid 2024 Good Any Day ticket to our turnstiles and you’ll be good to go!
If you are holding a Good Any Day ticket from a previous year, please email info@canobie.com with your confirmation number and that you’d like to upgrade it to 2024. Please be advised you will be responsible for paying the difference in price of the Good Any Day ticket from year to year.
If you are unable to purchase a ticket online we have sold out for the day and you will need to choose another day to visit with us.
If you can no longer attend on a certain date please send an email to info@canobie.com containing your confirmation number, the name on the order and the new date you wish to attend pending ticket availability.
Please Note: If the new date you choose is a higher priced day you will be charged the difference in prices per ticket. Refunds are not issued if you choose to visit with us on a lesser priced day.
Parking is always FREE at Canobie. We have plenty of on site parking within a short walk to our admissions gate. But, sometimes you just want to be closer to the action. Entry into the Dapper Lot (Preferred Parking) is available on select dates with parking spaces reserved by the Park Entrance.
所有选择进入公园的客人必须购买门票。卡诺比对成为一个全面的家庭娱乐设施感到非常自豪。
Any unused tickets retain their value paid and can be used towards your purchase of tickets for the 2023 Season. Please visit our Guest Services window before entry to upgrade your past years tickets.
If tickets are available for the day, upgrades will be accepted. However, if tickets are no longer available for the day, upgrades will not be available.
所有坐轮椅的客人应在购票前到客户服务部办理手续，以了解可用的服务信息。此外，我们确实有一份《残疾人指南》，为您的旅行做准备。
所有孕妇都应在购票前向客户服务部登记，以了解可用的服务信息。
Consignment Tickets for 2023 are valid on the date listed on your Consignment Ticket. When purchasing 2023 Consignment Tickets, you select which date you would like to attend and the discounted price will be shown. Please note that some dates (especially Saturdays during the Summer and during Screeemfest) may have no discount from typical online prices. If you need to adjust the date on your Consignment Ticket, you may do so at Guest Services on arrival on any date with availability by paying only any difference in price. If you prefer to change your tickets in advance to ensure availability, please email info@canobie.com.
Please note: Discounted Consignment Tickets must be purchased through the link provided by your company using the provided Company Code.
2024 Pricing Coming Soon
Discounted Date-Specific Ticket pricing does vary depending on which day you wish to visit.
Prices on-site at the Park ticket booths are regular admission prices only. Regular Prices on-site are $5 more per ticket than discounted date-specific online tickets.
If you are unable to purchase a ticket online we have sold out for the day and you will need to choose another day to visit with us.
3岁或以下的儿童是免费的，不需要入场券。
Weather
Canobie Lake Park operates in most weather conditions. Some attractions may temporarily close due to weather conditions such as rain, high winds and thunder and lightning. These attractions will re-open as soon as possible. Outdoor live performances may not operate during rain. Should the Park close because of inclement weather, those guests remaining inside the Park at the adjusted closing time will be issued a comparable ticket to enjoy the Park on another day/evening. Should you decide to leave the Park of your own volition, prior to the adjusted Park closing time, no rain check will be issued.
Your park tickets will always hold the value paid so they can be applied to another day you wish to visit pending ticket availability. Please send an email to info@canobie.com containing your confirmation number, the name on the order and the new date you wish to attend.
Please Note: If the new date you choose is a higher priced day you will be charged the difference in prices per ticket. Refunds are not issued if you choose to visit with us on a lesser priced day.