FAQ
Frequently Asked Questions about Canobie Lake Park.
Get answers to important questions before you arrive, after you arrive and during your stay.

Please check back soon for our 2023 FAQs.
Before You Arrive
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You can view our Park Hours & Schedule by clicking the button below!
View Park Hours Here! -
Typical Castaway Operating Schedule is between Memorial Day and Labor Day each season.
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2023 Admission Pricing Coming Soon!
Buy Tickets Here! -
Children 3 years old or younger are FREE and do not require an admission ticket.
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Parking is always FREE at Canobie. We have plenty of on site parking within a short walk to our admissions gate.
While parking is FREE at Canobie Lake Park…sometimes you just want to be closer to the action. Entry into the Dapper Lot (Preferred Parking) is available on select dates with parking spaces reserved by the Park Entrance.
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All Guests who choose to enter the Park must purchase ticket. Canobie takes great pride in being a total family entertainment facility.
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Canobie accepts Cash, Visa, Master Card, American Express, and Discover. We also accept Business Checks from Registered Groups only.
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Canobie Lake Park is located at 85 North Policy Street in Salem, New Hampshire 03079. Please note that not all GPS systems have you “Arrive At Your Destination” in front of our gates. Please be sure to check our directions page to ensure that you are following the correct route off of the highway. Our parking lot gates are physically located on North Policy Street.
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2023 Specials coming soon!
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It is always a great day to visit Canobie Lake Park! 🙂 This is a truly difficult question to answer as we are an outdoor facility and weather plays a major factor in our operation. As a general rule of thumb: Spring tends to be less busy than Summer. In the Spring: Weekends tend to be less busy than weekdays. In the Summer: Weekdays tend to be less busy than weekends.
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Unused tickets retain the value paid. Stay tuned for ticketing information for 2023!
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2023 C-Tix information coming soon!
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Guests of Canobie can take advantage of local lodging found on our hotels page.
Area Hotels -
No. All of our restaurants and food stands are seated on a first-come-first-served basis. We do not take reservations at any time.
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Proper dress is required for admission to Canobie Lake Park. Shirt and Shoes must be worn at all times. Dress containing profanity of any kind or otherwise deemed inappropriate will not be allowed on Park grounds. During the summer in Castaway Island, swim attire is required and strictly enforced. Infants who wear diapers are required to wear a swim diaper in Castaway Island. Changing stalls are available inside the restrooms at Castaway Island.
Please note: Guests are not permitted to attend Canobie Lake Park Screeemfest wearing costumes or character makeup. Please leave the haunting to us!
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Check back soon for more details about our 2023 season!
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Check back soon for more details about our 2023 season!
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Check back soon for more details about our 2023 season!
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Stay tuned for 2023 Ticketing information!
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Stay tuned for 2023 Ticketing information!
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More information about our 2023 season coming soon!
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Typically, Canobie Lake Park Screeemfest begins on the second to last weekend of September and ends on the last weekend of October.
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Some emails may go to either “spam” or “junk”. We also see it helpful to select “all mail” rather than the inbox as they do show to be delivered, just not to your inbox. If the email is not found we can certainly re-send. Just to reach out to info@canobie.com. When we re-send, it does deactivate the tickets in the first email and sends a new email with the re-issued tickets. Prior to letting us know, we do suggest adding “tickets@canobielake.com” or “eservice@canobielake.com” as an approved sender to ensure the re-issued email makes it to your inbox.
Once You Arrive
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Yes you can. In fact, we encourage credit card use to reduce the amount of cash handling for both our Team Members and Guests. All major food locations accept Visa, Master Card, Discover and American Express. The only exceptions are any of our mobile carts throughout the Park.
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Yes we do. There is a Bank of America ATM located just inside the entrance plaza, which accepts most major ATM cards.
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All guests in wheelchairs should check in with Guest Services prior to purchasing your ticket for information on available services. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip.
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All expectant mothers should check in with Guest Services prior to purchasing your ticket for information on available services.
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This used to be true. With the construction of the new main gate facility in 2007 the Park changed this policy. To expedite the admission process, guests are now stamped as they leave the Park as opposed to when they enter.
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Yes we do. 2023 Rental information coming soon!
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Yes we do. 2023 Rental information coming soon!
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Yes we do. 2023 Rental information coming soon!
View our Rentals Page -
Yes you can. Canobie Lake Park seeks to include guests of all ages and physical abilities, although it is important to note that not all attractions are wheelchair or ECV accessible. It may become necessary for a guest to transfer themselves to our ride vehicles. Our Team Members are well trained in these situations, but they may not assist in the physical transfer from chair to carrier. We will hold up ride cycles in order for members of your party to assist you in the transfer to and from your chair. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip. Recreational devices such as scooters, mopeds and Segways are not permitted inside the Park.
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Canobie does not allow food or beverage to be brought into the Park. The Park offers a wide variety of foods and dining options for guests to enjoy inside the Park. Guests can also take advantage of our re-admission policy for lunch. There are no picnic tables or shaded places to sit in our parking lot. No grilling or alcohol is allowed in our Parking lot. We have prepared a Food Allergy Guide to assist in planning your visit for those with particular food allergies.
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Ease of Mind Wristbands – We offer Guests who wish to participate, the opportunity to wear a red wristband in order to make it easier for ride operators to identify them. One wristband is issued for each individual or group participating in the program with access for up to three additional Guests. Guests with Disabilities are NOT required to wear a red wristband to participate; however, it is recommended in order to expedite their boarding.
Please note: During our Screeemfest event, companion riders will be strictly limited when participating in the Park’s Ease of Mind Program.
During Your Stay
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Yes we do! Parent Swap is a service available for those who have small children, but no provision for childcare while participating in height-restricted attractions at the Park. One person may wait with the child on the midway near the exit, or in the designated area on the exit side of the platform or station, while the other guests in the party enter the line. When the rest of the party has exited the ride, the person who waited with the child may enter the ride through the exit and ride. Please check with the ride operator or attendant at the particular attraction for assistance with this service.
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All of the attractions at Canobie incorporate safety systems that are designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems in addition to State requirements may place restrictions on the ability of an individual to experience an attraction. Extremely large or small individuals, guests who have a history of heart, back, or neck trouble or recent surgery, expectant mothers, guests with casts, braces, restrictive devices or disabilities may be affected by the requirements needed to ensure these systems operate properly. We do have a Guests with Disabilities Guide available in preparation of your trip. Height restrictions are established based on the size needed for safety restraints to function properly. These requirements are posted at the entrance of each attraction. For a detailed listing of our rides and their height restrictions please visit our rides pages.
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Yes. Upon leaving the Park, all Guests should get a stamp at the appropriately marked exit. This stamp allows guests unlimited re-entry to the park on that day until closing time.
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Ticket stubs and receipts are not valid for re-entry to the Park. Each Guest is offered a stamp as they exit the Park. This stamp must be legible by a Team Member for same day re-entry.
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Canobie Lake Park operates in most weather conditions. Some attractions may temporarily close due to weather conditions such as rain, high winds and thunder and lightning. These attractions will re-open as soon as possible. If properly prepared for the elements, a partially wet day can be one of the best times to visit with short or non existent wait times. Outdoor live performances may not operate during rain. Should the Park close because of inclement weather, those guests remaining inside the Park at the adjusted closing time will be issued a comparable ticket to enjoy the Park on another day/evening. Should you decide to leave the Park of your own volition, prior to the adjusted Park closing time, no rain check will be issued.
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Yes we do. 2023 Rental information coming soon!
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All Guests should have a meeting time and place agreed upon before arrival at the Park. Remind all members, especially children, to ask a uniformed Team Member for assistance if a separation occurs. A message service is available at Guest Services. Unfortunately due to the large amounts of requests, we do not offer Park paging.
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Yes we do. Pay phones are located outside the Park on the restroom wall and inside the Park next to the ATM in the entrance plaza.
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Yes we do. Drinking fountains are located on the outside of all of our restrooms (at the Boston Tea Party the bathroom buildings are separated, the fountain is located behind Boston Harbor Patrol near the Ladies room).
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Nursing mothers may breastfeed their children anywhere they wish in the Park (on a bench, in a restaurant, etc.), so long as it is not a “restricted area” or “safety zone” (ride enclosures, private areas, etc.) Covering up is solely at the discretion of the mother. For those guests seeking a private alternative, our Nursing Room is located at the Main Entrance Complex. The Nursing Room key is available at our Guest Services window.
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A Family restroom is located on the Ferris Wheel side of the Park Entrance Plaza. Additionally, baby changing tables are located in all of our restrooms.
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Yes we do. Lost & Found is located inside Guest Services at the Main Gate. If you should lose an item on a ride, we will search for the article as soon as practical. If you have already left the Park for the day and realized you lost an item you may call our Lost & Found at 603-893-3506 ex. 4609.
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For the comfort of all our Guests, smoking is only allowed in designated smoking areas. These areas are highlighted on the Park Map & Guide and are conveniently located throughout the Park.
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Most attractions are scheduled to be open this season but please check any signage at Guest Services or our Ticket Booth areas prior to entry to see if any attraction or area is expected to not operate on any particular day.
Park Attractions -
We have put together a comprehensive Food Allergy Guide available at the Guest Services office or online on the Food page. If your allergy is not covered in the guide then we ask you to contact us at 603-893-3506 and speak with one of our Food Managers for the most accurate information.
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Many guests celebrate special occasions with us so we hope you have a great time!! Although we do not have a specific birthday party program or birthday pricing specials, we do allow you to bring in a cake. Also, please note that seating throughout the Park is on a first come/first served basis. ADDITIONALLY, please make sure that once you are in the Park you visit our Guest Services window for a special birthday card and birthday sticker that may be worn throughout your trip. This is free of charge to the individual celebrating his/her birthday with us.
PRESENTS: If you are bringing in presents, they must remain UNWRAPPED or clearly visible in a gift pack for security inspection on arrival. BALLOONS: Balloons are prohibited.
Season Passes
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If you still need your Season Pass printed you should already have a paper Season Pass voucher that you will bring to the Season Pass area located near Guest Services prior to entry. Then you will receive your plastic Season Pass card that you will use to enter the Park.
Please Note: All Passholders must be present to receive their plastic card as photos may need to be taken or retaken.
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Season Pass vouchers should be redeemed for your plastic card on your first visit with us on any day the Park is open at our Season Pass area located near Guest Services prior to entry.
Make sure to keep an eye in your email as optional Season Passholder pick up days may occur prior to Opening Day.
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Yes, prior to entry please visit our Season Pass area located near Guest Services to purchase a Season Pass.
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Yes, however, you will need to exit the Park and visit our Season Pass area located near Guest Services.
Upgrades from One Day Tickets are not available.
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Bring A Friend Days are still being determined for our 2023 season. Check back soon!
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Yes. Should a Season Passholder wish to exit the Park for any reason and hope to return the same day, a valid hand stamp must be received at our exit for same day re-entry. Your season pass is only valid for one scan per day (on days your pass is valid).
Groups
Before You Arrive
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2023 Tickets are not being sold at this time, check back soon for more information!
Absolutely! We can take payment in advance so you can distribute your tickets on the bus to make an easy entry process. Printing your group’s tickets on the date of your visit is possible, but does add time to the start of your trip. Email groups@canobielake.com or give us a call at (603) 893-3506 x4854 so we can walk you through your options.
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- You will need a total head count of all the students and adult chaperones. (Do not include the Bus drivers in your final head count. Bus drivers are given complimentary admission to the park by our Security Officers in the parking lot.)
- Once your group is confirmed for the date of your visit, a member of our Team will be in touch to discuss details with you. Payment can be taken over the phone when using a Credit Card (Visa, MC, Discover or American Express) or you can mail an Organizational Check. Please note that cash may be accepted by appointment in advance or when arriving at our Group Sales Windows. Personal Checks and Purchase Orders are not valid forms of payment. We cannot bill your school.
- Once your group arrives and is inside the Park, any unused group tickets for your trip will be refunded by company check that will be mailed within a week following the date of your visit.
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If purchasing on arrival: You will pay for and receive your admission tickets the date of your visit.
If purchasing in advance: You can choose to have your tickets sent to you in advance (with 2 weeks notice) or elect to have your complete ticketing package ready and available for you at our Group Sales Windows on arrival. Both of these advance options will speed up your entry process.
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Chaperone tickets depend on your outing’s total number of Guests and also the day of the week. Complimentary chaperone tickets are only available for outings on weekdays that the Park is operational.
Unfortunately, on Saturdays, Sundays, and Holidays, complimentary chaperone tickets are not available.
Otherwise, your group will receive one free chaperone ticket for every 10-group tickets purchased beyond 25. For example, if you have 72 people in your group, you will purchase 66 group tickets and receive six free chaperone tickets. Chaperone tickets are not available to be used by attendees, rather for the adult supervision attending with the group.
Additional chaperones can purchase tickets at the Group rate. Complimentary chaperone tickets are not available to groups who elect to purchase tickets individually. Chaperone tickets are dated and only valid on the date of your outing.
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No. All tickets are dated for that day only and will not be valid on another day during the 2023 season.
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The Park will issue a refund check and mail it to the address on the check usually within five business days.
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The Bus Driver can purchase tickets at the same group rate for additional children. We do not provide the children of bus drivers with complimentary admission to the Park. A child may not use a bus driver ticket for admission (they will be denied access by our Gate Attendants).
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All downloadable workbook materials is located on our Field Trips & Other Groups page under Quick Links for Educators. We may be able coordinate a smaller private presentation for your group regarding any educational topic. Reach out to Group Sales at (603) 893-3506 ext. 4854 if you are interested and did not request one in your initial registration.
When You Arrive
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When your group arrives Security will greet you in our parking lot. Security Officers will direct you to the appropriate area of our parking lot. We reserve enough bus parking according to our reservations for that day. We recommend that the Group Leader travel separately from the bus to speed up the admissions process for the group. Personal vehicles are not allowed in Bus Parking. Do not drop off until you have been parked.
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No. At the turnstiles, everyone will surrender his or her ticket for admission. The ticket is kept by the Gate Attendants. Once inside the Park all rides and shows are included. We issue a stamp as you exit if you wish to return later in the same day.
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For 2023, all tickets are pre-purchased and pre-distributed so your attendees may arrive anytime during Park Hours.
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In most cases the Park will remain open. Should prolonged predicted weather require the Park to close, the most accurate information will be given on the Park’s general message system at (603) 893-3506. If it rains during your visit, it is important to note that some attractions will have to close. We will attempt to reopen these attractions as soon as it is safe to do so. Guest Services can give you up-to-the minute weather forecasts and page your group should you decide to leave earlier than anticipated. There are No Rain Checks or Refunds in the case of inclement weather unless the park elects to close.
During Your Visit
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WE DO NOT PAGE FOR LOST PERSONS. Instruct your group members to find a Security Officer or to go to Guest Services inside the entrance plaza if they become lost or separated from their group. We will do our best to reunite the parties. A meeting place staffed by a chaperone helps in times like these.
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We have a First Aid building inside the Park staffed by EMT’s. This is a good place to meet up to dispense medicines. Our main First Aid is located behind the Carousel, directly to your right once you enter the Park. If a school nurse came on the field trip, it is a good idea to have them leave a contact number in the event a student goes to First Aid.
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When the injury is reported to the Park the person is taken to our First Aid Building for treatment. A chaperone is paged to the front gate and sent to First Aid to fill out the appropriate paperwork.
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Should a person misbehave and the matter is brought to the attention of our Security Department we will page/call the Group Leader of that group to address the issue.
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We have a few areas inside the Park for groups to meet and have lunch. We do not provide picnic tables. You cannot reserve these areas; they are on a first come first served basis. We suggest that you place a chaperone in the area you plan to have lunch when you arrive. This can act as a meeting point for students who become separated from their group. With prior approval from the Park, we may allow groups who have registered with us to bring in lunch. Coolers, Grills and other cooking equipment are strictly prohibited.
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Lockers are available for rent (2023 Rental Information coming soon) inside the Park, across from the Ferris Wheel, along the fence to the parking lot. We have a limited number of lockers and they will sell out on busy days. Encourage your members to buddy up. Chaperones may choose to set up a base camp to watch over book bags and serve as a meeting place for lost students. The Park is not responsible for lost or stolen items. Unattended items may cause a security concern and could be removed by Park staff.
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Our Teacher’s Lounge is still on pause and we hope to reopen it soon.
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Yes. We will page your group when it is time to leave. You must go to Guest Services and request the page. Advanced reservations for announcements cannot be made and will not be accepted. We will page your group to your busses or to your meeting place. Individual names will not be paged, only registered group names. Bus drivers cannot request a page; only the group leader of the group can make the request.
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The Park is not responsible for children who call their parents to come pick them up and separate from the Group. It is the responsibility of the Group Leaders and Chaperones to watch the children. If a child feels ill during the day and calls their parent on their own, the Park has no way to monitor this. Tell your students in advance that they MUST notify a chaperone if they plan to leave the Park with a parent.