FAQ
Frequently Asked Questions about Canobie Lake Park.
Get answers to important questions before you arrive, after you arrive and during your stay.

The 2022 Experience
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There are no longer any specific COVID-19 restrictions in place regarding mask use, distancing, Park capacities or attraction capacities. However, we do ask all guests to observe the following:
- Only attend if you are comfortable doing so.
- We ask that you not attend if you are feeling sick.
- Feel free to wear a mask or face covering, if you wish.
- Feel free to distance yourself from others standing in front of you in our attraction queue lines, if you wish.
- Continue to responsibly sanitize at our convenient hand sanitizer stations located throughout the Park and thoroughly wash your hands frequently throughout your visit.
- Respect others who wish to continue following mask use and distancing for themselves and their families.
Before You Arrive
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The 2022 Park Operating Schedule may be viewed by clicking below.
PARK HOURS -
Castaway Island is open 10:30am – 6:00pm each day the Park is open through Labor Day, weather and temperature permitting.
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You have the choice of purchasing a Good Any Day ticket for $59 OR may purchase a discounted ticket valid for the specific date you would like to attend. Good Any Day Tickets are the option you would want to choose if giving as a gift and do not know what date the recipient would like to attend.
DATED TICKETS: Spring Pricing (May 28, 2022 through June 23, 2022):
These discounted tickets may be purchased at canobie.com where you select the actual date you would like to attend:General Admission: $44
General Admission (9am-4pm days): $32
Under 48″ in height / 60+ years of age: $32
Ages 3 and under: FreePlease note: Pricing is different depending on when and where you purchase. Our admission prices at our booths on the day of your visit currently match our online date-specific discounted ticket rates through July 4, 2022. Beginning July 6, 2022, on-site pricing will be Regular Prices only and discounted admission rates will only be available at canobie.com. We strongly encourage you to purchase in advance for ease of entry and to save $$!!!
Discounted Date-Specific Admission Tickets purchased online at canobie.com (June 24, 2022 through September 18, 2022):
$55 – General Admission Fridays, Saturdays, Sundays (including July 4 & Labor Day)
$48 – General Admission Mondays, Wednesdays, Thursdays (except July 4 & Labor Day)
$35 – Under 48″ tall / 60+ years of age
$32 – Everyone After 5pm (on dates the Park closes at 10pm)
FREE – Children ages 3 & under are FREE and do not require an admission ticket.Regular Prices at our Admission Booths on the day of your visit from July 6 – Sept 18:
$59 – General Admission Fridays, Saturdays, Sundays (including Labor Day Monday)
$52 – General Admission Mondays, Wednesdays, Thursdays (except Labor Day Monday)
$39 – Under 48″ tall / 60+ years of age
$36 – Everyone After 5pm (on dates the Park closes at 10pm)
FREE – Children ages 3 & under are FREE and do not require an admission ticket.Screeemfest Pricing (September 24, 2022 through October 30, 2022):
Buy Tickets Here!
Check back a bit later in the summer for Screeemfest 2022 pricing. -
Children 3 years old or younger are FREE and do not require an admission ticket.
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Good Any Day Tickets are the option you would want to choose if giving as a gift and do not know what date the recipient would like to attend. If you know when you would like to visit, we suggest purchasing tickets for that particular day either online in advance or at the Park. Please note that discounted one-day online tickets may become unavailable due to demand.
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Parking is always FREE at Canobie. We have plenty of on site parking within a short walk to our admissions gate. While parking is FREE at Canobie Lake Park…sometimes you just want to be closer to the action. Entry into the Dapper Lot (Preferred Parking) is available on select dates with parking spaces reserved by the Park Entrance.
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All Guests who choose to enter the Park must purchase ticket. Canobie takes great pride in being a total family entertainment facility.
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Canobie accepts Cash, Visa, Master Card, American Express, and Discover. We also accept Business Checks from Registered Groups only.
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Canobie Lake Park is located at 85 North Policy Street in Salem, New Hampshire 03079. Please note that not all GPS systems have you “Arrive At Your Destination” in front of our gates. Please be sure to check our directions page to ensure that you are following the correct route off of the highway. Our parking lot gates are physically located on North Policy Street.
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Visit our Specials page to view any current discounts or specials for 2022!
2022 Discounts & Specials -
It is always a great day to visit Canobie Lake Park! 🙂 This is a truly difficult question to answer as we are an outdoor facility and weather plays a major factor in our operation. As a general rule of thumb: Spring tends to be less busy than Summer. In the Spring: Weekends tend to be less busy than weekdays. In the Summer: Weekdays tend to be less busy than weekends.
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Season passes and complimentary passes that were set to expire at the end of 2021, have done so. Holiday Special Tickets, Good Any Day Tickets, or Consignment Tickets may be used this season or in future seasons by paying only the difference in price between our current rate and the rate of the particular ticket for the year purchased. Ticket adjustments/upgrades must take place at our Guest Services windows on arrival. Any “Complimentary” or “Corporate Outing” tickets may not be upgraded once expired and hold no cash value.
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Guests of Canobie can take advantage of local lodging found on our hotels page.
Area Hotels -
No. All of our restaurants and food stands are seated on a first-come-first-served basis. We do not take reservations at any time.
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Please note: Guests are not permitted to attend Canobie Lake Park Screeemfest wearing costumes or character makeup. Please leave the haunting to us!
Proper dress is required for admission to Canobie Lake Park. Shirt and Shoes must be worn at all times. Dress containing profanity of any kind or otherwise deemed inappropriate will not be allowed on Park grounds. During the summer in Castaway Island, swim attire is required and strictly enforced. Infants who wear diapers are required to wear a swim diaper in Castaway Island. Changing stalls are available inside the restrooms at Castaway Island.
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To use a promotional code, visit our online store by clicking “Buy Now” below and look for “Promotional Code” on the screen where you are placing your order before checking out.
BUY NOW -
The short answer is no and kind of. For 2022, there is no longer a separate reservation for entry. You may purchase a Good Any Day ticket which will allow you to choose your visit without letting us know. However, you now have the ability to choose the exact date you would like to attend for a discounted rate. However, we know things come up so it is possible to request the date of your ticket be changed by emailing info@canobie.com with as much notice as possible. If you are unsure when you are able to come again, just let us know when you know. As long as your ticket has never been used, we should be able to accommodate you if there is availability on the new date you chose. Discounted date specific tickets may sell out, so we do encourage you to book as early as possible.
Please note: Different dates may be priced differently. Requesting a date change to a higher priced date will result in an additional charge. Tickets are non-refundable so deciding to use your higher priced ticket on a lower priced date is your decision but will not result in a refund.Depending on weather, time of year, and day of week, it may be very busy and we are likely to sell out on certain days. We suggest only attending if you are comfortable to do so. We also suggest securing your ticket at least a few days in advance (possibly more on summer weekends).
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There are no longer any specific COVID-19 restrictions in place regarding mask use, distancing, Park capacities or attraction capacities. However, we do ask all guests to observe the following:
- Only attend if you are comfortable doing so.
- We ask that you not attend if you are feeling sick.
- Feel free to wear a mask or face covering, if you wish.
- Feel free to distance yourself from others standing in front of you in our attraction queue lines, if you wish.
- Continue to responsibly sanitize at our convenient hand sanitizer stations located throughout the Park and thoroughly wash your hands frequently throughout your visit.
- Respect others who wish to continue following mask use and distancing for themselves and their families.
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If your ticket is a Good Any Day ticket, you may pick another date in our operating calendar that works better for you.
If your ticket is a discounted dated ticket (not a corporate outing ticket), you may use that very same ticket to enter the Park’s turnstiles on ANY date that is priced equal or lesser than the date your ticket was for. Example: I have a $44 ticket for June 11th, I can show up on June 18th and my ticket will still scan in.
If you would now like to attend on a date that is higher priced, you may show up to our cashiers on the new date and upgrade your current ticket to that new ticket’s day price. Example: I have a $44 ticket for June 11th, I can show up on August 6th but I will pay the $10 difference at the cashier.
There are no refunds if using a higher priced ticket on a lower priced date. -
In the event the Park is not able to open due to inclement weather or forecasted conditions, each guest who has a date specific ticket for the day will receive notification of the closure via the telephone number they provided at the time of purchase. The message you receive will let you know your options including using the tickets for other comparable dates. The tickets you are holding for the closure date will scan valid on any other date of operation with an equal or lesser value. The automated message will walk you through swapping or upgrading your tickets.
If you are holding a Good Any Day Ticket or a Season Pass, you will not be notified personally of any closures. We ask that you visit canobie.com or call the Park at (603) 893-3506 to ensure we are operating on any particular marginal day. -
If a date is grayed out or otherwise unavailable, it does mean we are either closed that particular day or have no additional discounted date specific tickets available. Your options would be to either 1) Choose a different date, 2) Purchase a full-priced Good Any Day ticket, or 3) Purchase a Season Pass that is valid on the date you want to attend.
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Good Any Day Tickets are priced higher than specific date tickets or what you would pay to enter the Park on any given day as it holds the ability to arrive whenever you would like. There are no refunds for using a higher priced ticket on a lower priced date.
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Please visit https://canobie.com/park-attractions/ and check any signage located at our ticket booths or turnstiles for the most up-to-date attraction availability prior to entering. At this point, we do expect all attractions to be available for the 2022 season. Please note, the Corkscrew Coaster has been officially retired.
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We are already well underway planning Screeemfest 2022 and will announce all the offerings and attractions closer into the summer. We expect Canobie Lake Park Screeemfest to begin on Saturday, September 24, 2022 and run Fridays, Saturdays and Sundays through Sunday, October 30, 2022.
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Some emails may go to either “spam” or “junk”. We also see it helpful to select “all mail” rather than the inbox as they do show to be delivered, just not to your inbox. If the email is not found we can certainly re-send. Just to reach out to info@canobie.com.When we re-send, it does deactivate the tickets in the first email and sends a new email with the re-issued tickets. Prior to letting us know, we do suggest adding “eservice@canobielake.com” as an approved sender to ensure the re-issued email makes it makes it to your inbox.
Once You Arrive
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Yes you can. In fact, we encourage credit card use to reduce the amount of cash handling for both our Team Members and Guests. All major food locations accept Visa, Master Card, Discover and American Express. The only exceptions are any of our mobile carts throughout the Park.
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Yes we do. There is a Bank of America ATM located just inside the entrance plaza, which accepts most major ATM cards.
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All guests in wheelchairs should check in with Guest Services prior to purchasing your ticket for information on available services. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip.
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All expectant mothers should check in with Guest Services prior to purchasing your ticket for information on available services.
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This used to be true. With the construction of the new main gate facility in 2007 the Park changed this policy. To expedite the admission process, guests are now stamped as they leave the Park as opposed to when they enter.
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Yes we do. Guests can rent a stroller or double seat stroller from our rental counter across from the entrance to the Giant Sky Wheel. A single stroller in 2022 is $10 for the day and a double stroller is $14. Strollers are not allowed to leave the Park. *Prices subject to change without notice. Our strollers are not intended for infants.
Please note that all rentals are at a first come first serve basis.
View our Rentals Page -
Yes we do. A wheelchair may be rented from Guest Services once inside the Park. In 2022 a wheelchair costs $12 for the day. Wheelchairs are rented on a first-come-first-served basis. *Prices subject to change without notice.
Please note that all rentals are at a first come first serve basis.
View our Rentals Page -
Yes we do. An electric conveyance vehicle (ECV) can be rented from Guest Services, just inside the Park on the right. The rental fee in 2022 is $40 with a valid drivers license or credit card. *Prices subject to change without notice.
Please note that all rentals are at a first come first serve basis.
View our Rentals Page -
Yes you can. Canobie Lake Park seeks to include guests of all ages and physical abilities, although it is important to note that not all attractions are wheelchair or ECV accessible. It may become necessary for a guest to transfer his or her self to our ride vehicles. Our Team Members are well trained in these situations, but they may not assist in the physical transfer from chair to carrier. We will hold up ride cycles in order for members of your party to assist you in the transfer to and from your chair. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip. Recreational devices such as scooters, mopeds and Segways are not permitted inside the Park.
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Canobie does not allow food or beverage to be brought into the Park. The Park offers a wide variety of foods and dining options for guests to enjoy inside the Park. Guests can also take advantage of our re-admission policy for lunch. There are no picnic tables or shaded places to sit in our parking lot. No grilling or alcohol is allowed in our Parking lot. Sodexo, our food service provider, has prepared a Food Allergy Guide to assist in planning your visit for those with particular food allergies.
During Your Stay
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Yes we do! Parent Swap is a service available for those who have small children, but no provision for childcare while participating in height-restricted attractions at the Park. One person may wait with the child on the midway near the exit, or in the designated area on the exit side of the platform or station, while the other guests in the party enter the line. When the rest of the party has exited the ride, the person who waited with the child may enter the ride through the exit and ride. Please check with the ride operator or attendant at the particular attraction for assistance with this service.
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All of the attractions at Canobie incorporate safety systems that are designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems in addition to State requirements may place restrictions on the ability of an individual to experience an attraction. Extremely large or small individuals, guests who have a history of heart, back, or neck trouble or recent surgery, expectant mothers, guests with casts, braces, restrictive devices or disabilities may be affected by the requirements needed to ensure these systems operate properly. We do have a Guests with Disabilities Guide available in preparation of your trip. Height restrictions are established based on the size needed for safety restraints to function properly. These requirements are posted at the entrance of each attraction. For a detailed listing of our rides and their height restrictions please visit our rides pages.
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Yes. Upon leaving the Park, all Guests should get a stamp at the appropriately marked exit. This stamp allows guests unlimited re-entry to the park on that day until closing time.
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Ticket stubs and receipts are not valid for re-entry to the Park. Each Guest is offered a stamp as they exit the Park. This stamp must be legible by a Team Member for same day re-entry.
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Canobie Lake Park operates in most weather conditions. Some attractions may temporarily close due to weather conditions such as rain, high winds and thunder and lightning. These attractions will re-open as soon as possible. If properly prepared for the elements, a partially wet day can be one of the best times to visit with short or non existent wait times. Outdoor live performances may not operate during rain. Should the Park close because of inclement weather, those guests remaining inside the Park at the adjusted closing time will be issued a comparable ticket to enjoy the Park on another day/evening. Should you decide to leave the Park of your own volition, prior to the adjusted Park closing time, no rain check will be issued.
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Yes we do. All day locker rentals are available at the rental counter located across from the entrance to the Giant Sky Wheel. We have three sizes available: In 2022 the standard locker costs $10, a large costs $15 and a jumbo costs $20. *Prices subject to change without notice.
Please note that all rentals are at a first come first serve basis.
View our Rentals Page -
All Guests should have a meeting time and place agreed upon before arrival at the Park. Remind all members, especially children, to ask a uniformed Team Member for assistance if a separation occurs. A message service is available at Guest Services. Unfortunately due to the large amounts of requests, we do not offer Park paging.
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Yes we do. Pay phones are located outside the Park on the restroom wall and inside the Park next to the ATM in the entrance plaza.
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Yes we do. However, many of these fountains will not be accessible in 2022 due to COVID-19 touch points. Drinking fountains are located on the outside of all of our restrooms (at the Boston Tea Party the bathroom buildings are separated, the fountain is located behind Boston Harbor Patrol near the Ladies room).
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Nursing mothers may breastfeed their children anywhere they wish in the Park (on a bench, in a restaurant, etc.), so long as it is not a “restricted area” or “safety zone” (ride enclosures, private areas, etc.) Covering up is solely at the discretion of the mother. For those guests seeking a private alternative, our Nursing Room is located at the Main Entrance Complex. The Nursing Room key is available at our Guest Services window.
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A Family restroom is located on the Ferris Wheel side of the Park Entrance Plaza. Additionally, baby changing tables are located in all of our restrooms.
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Yes we do. Lost & Found is located inside Guest Services at the Main Gate. If you should lose an item on a ride, we will search for the article as soon as practical. If you have already left the Park for the day and realized you lost an item you may call our Lost & Found at 603-893-3506 ex. 4609.
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For the comfort of all our Guests, smoking is only allowed in designated smoking areas. These areas are highlighted on the Park Map & Guide and are conveniently located throughout the Park.
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Most attractions are scheduled to be open this season but please check any signage at Guest Services or our Ticket Booth areas prior to entry to see if any attraction or area is expected to not operate on any particular day.
Park Attractions -
The Park’s food purveyor, Sodexo, USA, has put together a comprehensive Food Allergy Guide available at the Guest Services office or online on the Food page. If your allergy is not covered in the guide then we ask you to contact us at 603-893-6443 and speak with one of our Food Managers for the most accurate information.
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Many guests celebrate special occasions with us so we hope you have a great time!! Although we do not have a specific birthday party program or birthday pricing specials, we do allow you to bring in a cake. Also, please note that seating throughout the Park is on a first come/first served basis. ADDITIONALLY, please make sure that once you are in the Park you visit our Guest Services window for a special birthday card and birthday sticker that may be worn throughout your trip. This is free of charge to the individual celebrating his/her birthday with us. PRESENTS: If you are bringing in presents, they must remain UNWRAPPED or clearly visible in a gift pack for security inspection on arrival. BALLOONS: Balloons are prohibited.
Season Passes
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If you still need your Season Pass printed you should already have a paper Season Pass voucher that you will use as your admission ticket to enter the Park once you arrive. Then you will make your way to the Welcome Center to redeem the voucher for the printed plastic card. The Welcome Center is located between Kiddieland and the Boston Tea Party!
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Season Pass vouchers should be redeemed for your plastic card on your first visit with us on any day the Park is open at our Welcome Center (located inside the Park) between Kiddieland and the Boston Tea Party.
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If you don’t have a season pass on the day you visit, you may purchase a one-day general admission ticket to enter the Park. Once inside, you may upgrade your ticket (at the upgrade price) to a Season Pass at our Welcome Center located between Kiddieland and the Boston Tea Party. If you are purchasing for someone else who is not physically at the Park, you can still purchase at the Welcome Center but at regular price as their photo must be taken when we upgrade their ticket to receive the official pass.
Please note: There will be no additional Season Passes available for the 2022 season after July 4, 2022.
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Yes, you can bring your Basic Season Pass to our Welcome Center to upgrade to a Platinum Season Pass for $60 between now and July 4, 2022. There will be no additional season pass sales (or upgrades) after July 4, 2022.
Example 1: If you bought your Basic Season Pass online for $139, you can upgrade to the $199 Platinum online price for $60 at our Welcome Center. Example 2: If you bought your Basic Season Pass inside the Park for $99 at the in-Park special price (after already having paid to enter our gates the date you purchased), you can upgrade for $60 to Platinum in-Park special price of $159.
Please note: In-Park Special is not available online, at our admission gates, or at our Guest Services Windows. The In-Park Special assumes you have paid to enter the Park in some way and then came to the Welcome Center between Kiddieland and the Boston Tea Party ride inside the physical Park to make your new purchase. All prices are subject to change without notice.
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Bring-A-Friend Days for Season Passholders are scheduled for:
Saturday, June 25th, 2022
Friday, July 22nd, 2022
Sunday, September 25th, 2022
Each Season Passholder will receive an e-mail approximately 2 weeks prior to the scheduled Bring-A-Friend Day containing information for entry procedures.
Groups
Before You Arrive
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Absolutely! We can take payment in advance so you can distribute your tickets on the bus to make an easy entry process. Printing your group’s tickets on the date of your visit is possible, but does add time to the start of your trip. Email groups@canobielake.com or give us a call at (603) 893-3506 x4854 so we can walk you through your options.
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- You will need a total head count of all the students and adult chaperones. (Do not include the Bus drivers in your final head count. Bus drivers are given complimentary admission to the park by our Security Officers in the parking lot.)
- Once your group is confirmed for the date of your visit, a member of our Team will be in touch to discuss details with you. Payment can be taken over the phone when using a Credit Card (Visa, MC, Discover or American Express) or you can mail an Organizational Check. Please note that cash may be accepted by appointment in advance or when arriving at our Group Sales Windows. Personal Checks and Purchase Orders are not valid forms of payment. We cannot bill your school.
- Once your group arrives and is inside the Park, any unused group tickets for your trip will be refunded by company check that will be mailed within a week following the date of your visit.
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If purchasing on arrival: You will pay for and receive your admission tickets the date of your visit.
If purchasing in advance: You can choose to have your tickets sent to you in advance (with 2 weeks notice) or elect to have your complete ticketing package ready and available for you at our Group Sales Windows on arrival. Both of these advance options will speed up your entry process.
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Chaperone tickets depend on your outing’s total number of Guests and also the day of the week. Complimentary chaperone tickets are only available for outings on weekdays that the Park is operational.
Unfortunately, on Saturdays, Sundays, and Holidays, complimentary chaperone tickets are not available.
Otherwise, your group will receive one free chaperone ticket for every 10-group tickets purchased beyond 25. For example, if you have 72 people in your group, you will purchase 66 group tickets and receive six free chaperone tickets. Chaperone tickets are not available to be used by attendees, rather for the adult supervison attending with the group.
Additional chaperones can purchase tickets at the Group rate. Complimentary chaperone tickets are not available to groups who elect to purchase tickets individually. Chaperone tickets are dated and only valid on the date of your outing.
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No. All tickets are dated for that day only and will not be valid on another day during the 2022 season.
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The Park will issue a refund check and mail it to the address on the check usually within five business days.
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The Bus Driver can purchase tickets at the same group rate for additional children. We do not provide the children of bus drivers with complimentary admission to the Park. A child may not use a bus driver ticket for admission (they will be denied access by our Gate Attendants).
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All downloadable workbook materials is located on our Field Trips & Other Groups page under Quick Links for Educators. We may be able coordinate a smaller private presentation for your group regarding any educational topic. Reach out to Group Sales at (603) 893-3506 ext. 4854 if you are interested and did not request one in your initial registration.
When You Arrive
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When your group arrives Security will greet you in our parking lot. Security Officers will direct you to the appropriate area of our parking lot. We reserve enough bus parking according to our reservations for that day. We recommend that the Group Leader travel separately from the bus to speed up the admissions process for the group. Personal vehicles are not allowed in Bus Parking. Do not drop off until you have been parked.
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No. At the turnstiles, everyone will surrender his or her ticket for admission. The ticket is kept by the Gate Attendants. Once inside the Park all rides and shows are included. We issue a stamp as you exit if you wish to return later in the same day.
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For 2022, all tickets are pre-purchased and pre-distributed so your attendees may arrive anytime during Park Hours.
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In most cases the Park will remain open. Should prolonged predicted weather require the Park to close, the most accurate information will be given on the Park’s general message system at (603) 893-3506. If it rains during your visit, it is important to note that some attractions will have to close. We will attempt to reopen these attractions as soon as it is safe to do so. Guest Services can give you up-to-the minute weather forecasts and page your group should you decide to leave earlier than anticipated. There are No Rain Checks or Refunds in the case of inclement weather unless the park elects to close.
During Your Visit
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We DO NOT PAGE FOR LOST PERSONS. Instruct your group members to find a Security Officer or to go to Guest Services inside the entrance plaza if they become lost or separated from their group. We will do our best to reunite the parties. A meeting place staffed by a chaperone helps in times like these.
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We have a First Aid building inside the Park staffed by EMT’s. This is a good place to meet up to dispense medicines. Our main First Aid is located behind the Carousel, directly to your right once you enter the Park. If a school nurse came on the field trip, it is a good idea to have him or her leave a contact number in the event a student goes to First Aid.
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When the injury is reported to the Park the person is taken to our First Aid Building for treatment. A chaperone is paged to the front gate and sent to First Aid to fill out the appropriate paperwork.
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Should a person misbehave and the matter is brought to the attention of our Security Department we will page/call the Group Leader of that group to address the issue.
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We have a few areas inside the Park for groups to meet and have lunch. We do not provide picnic tables. You cannot reserve these areas; they are on a first come first served basis. We suggest that you place a chaperone in the area you plan to have lunch when you arrive. This can act as a meeting point for students who become separated from their group. With prior approval from the Park, we may allow groups who have registered with us to bring in lunch. Coolers are strictly prohibited. Grills and other cooking equipment are also prohibited.
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Lockers are available for rent, inside the Park, across from the Ferris Wheel, along the fence to the parking lot. We have a variety of sizes and locations for the lockers. Our all day rentals cost $10.00*, $12.00* or $15.00* depending on size. We have a limited number of lockers and they will sell out on busy days. Encourage your members to buddy up. Chaperones may choose to set up a base camp to watch over book bags and serve as a meeting place for lost students. The Park is not responsible for lost or stolen items. Unattended items may cause a security concern and could be removed by Park staff. *Prices subject to change without notice.*
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Our Teacher’s Lounge is still on pause and we hope to reopen it in 2022.
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Yes. We will page your group when it is time to leave. You must go to Guest Services and request the page. Advanced reservations for announcements cannot be made and will not be accepted. We will page your group to your busses or to your meeting place. Individual names will not be paged, only registered group names. Bus drivers cannot request a page; only the group leader of the group can make the request.
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The Park is not responsible for children who call their parents to come pick them up and separate from the Group. It is the responsibility of the Group Leaders and Chaperones to watch the children. If a child feels ill during the day and calls their parent on their own, the Park has no way to monitor this. Tell your students in advance that they MUST notify a chaperone if they plan to leave the Park with a parent.