PREGUNTAS FRECUENTES
Preguntas frecuentes sobre el Parque del Lago Canobie.
Obtenga respuestas a preguntas importantes antes de llegar, después de llegar y durante su estancia.
FAQ Categories
General Park Information
It is always a great day to visit Canobie Lake Park! This is a truly difficult question to answer as we are an outdoor facility and weather plays a major factor in our operation. As a general rule of thumb: Spring tends to be less busy than Summer. In the Spring: Weekends tend to be less busy than weekdays. In the Summer: Weekdays tend to be less busy than weekends.
Screeemfest: Although anytime is a great time to visit Canobie Lake Park’s Screeemfest, our experience has been that Fridays and Sundays (non holidays) tend to be less crowded than Saturdays. We also recommend arriving before 6 PM on Saturdays or Sundays.
Los huéspedes de Canobie pueden aprovechar el alojamiento local que se encuentra en nuestra página de hoteles.
No. Todos nuestros restaurantes y puestos de comida se sirven por orden de llegada. No se aceptan reservas en ningún momento.
A full list of attractions that are available are located under the “Park Attractions” page with each operating schedule. During your trip with us the most current list of offering is available at Guest Services.
Yes you can. All major food locations accept Visa, Master Card, Discover and American Express.
Sí, lo tenemos. Hay un cajero automático del Bank of America justo dentro de la plaza de entrada, que acepta la mayoría de las principales tarjetas de cajero automático.
Yes, you can. Canobie Lake Park seeks to include guests of all ages and physical abilities, although it is important to note that not all attractions are wheelchair or ECV accessible. It may become necessary for a guest to transfer themselves to our ride vehicles. Our Team Members are well trained in these situations, but they may not assist in the physical transfer from chair to carrier. We will hold up ride cycles in order for members of your party to assist you in the transfer to and from your chair. Additionally, we do have a Guests with Disabilities Guide available in preparation for your trip.
Canobie no permite introducir alimentos ni bebidas en el Parque. El Parque ofrece una amplia variedad de alimentos y opciones para comer para que los huéspedes disfruten dentro del Parque. Los huéspedes también pueden tomar ventaja de nuestra política de readmisión para el almuerzo. No hay mesas de picnic ni lugares con sombra para sentarse en nuestro aparcamiento. No se permite hacer barbacoas ni consumir alcohol en nuestro aparcamiento. Hemos preparado una Guía de Alergias Alimentarias para ayudar a planificar su visita a aquellas personas con alergias alimentarias particulares.
Sí. Al salir del Parque, todos los visitantes deben obtener un sello en la salida debidamente señalizada. Este sello permite a los visitantes volver a entrar en el parque ese día de forma ilimitada hasta la hora de cierre.
All Guests need a valid hand stamp in order to re-enter the Park.
Ticket stubs and receipts are not valid for re-entry to the Park. Each Guest is offered a stamp as they exit the Park. This stamp must be legible by a Team Member for same day re-entry. Situations like these are dealt with on a case-by-case basis and will be handled by our Guest Services team.
Todos los Invitados deben acordar una hora y un lugar de reunión antes de llegar al Parque. Recuerde a todos los miembros, especialmente a los niños, que pidan ayuda a un Miembro del Equipo uniformado si se produce una separación. Hay un servicio de mensajes disponible en el Servicio de Invitados. Lamentablemente, debido a la gran cantidad de solicitudes, no ofrecemos el servicio de buscapersonas del Parque.
Many guests celebrate special occasions with us so we hope you have a great time!! Although we do not have a specific birthday party program or birthday pricing specials, we do allow you to bring in a cake. Seating throughout the Park is on a first come/first served basis.
PRESENTS: If you are bringing in presents, they must remain unwrapped or clearly visible in a gift pack for security inspection on arrival.
BALLOONS: Balloons are prohibited.
Please make sure that once you are in the Park you visit our Guest Services window for a special birthday card and birthday sticker that may be worn throughout your trip. This is free of charge to the individual celebrating his/her birthday with us.
Puede consultar el horario del parque haciendo clic en el botón de abajo.
Castaway Island will reopen with the Park in Spring 2024!
Castaway Island is included with Park admission.
Depending on weather and guest volume, there may be a wait time to enter Castaway Island. This wait time will increase in more favorable conditions.
Proper bathing attire is required for Castaway Island attractions.
Canobie Lake Park Screeemfest is scheduled to open in late Septiembre 2024. You can view our Park Hours at the link below.
Canobie Lake Park se encuentra en 85 North Policy Street en Salem, New Hampshire 03079. Tenga en cuenta que no todos los sistemas GPS le indican "Llegar a su destino" delante de nuestras puertas. Por favor, asegúrese de comprobar nuestra página de direcciones para asegurarse de que está siguiendo la ruta correcta de la autopista. Las puertas de nuestro aparcamiento se encuentran físicamente en North Policy Street.
If you type in “Canobie Lake” to your GPS, it will also not bring you to our gates. Please put in 85 North Policy Street in Salem, New Hampshire 03079.
Proper dress is required for admission to Canobie Lake Park. Shirt and Shoes must be worn at all times. Dress containing profanity of any kind or otherwise deemed inappropriate will not be allowed on Park grounds.
Castaway Island: Swim attire is required and strictly enforced. Infants who wear diapers are required to wear a swim diaper in Castaway Island. Changing stalls are available inside the restrooms at Castaway Island.
Screeemfest: Guests are not permitted to attend Canobie Lake Park Screeemfest wearing costumes or character makeup. Please leave the haunting to us!
Canobie acepta Efectivo, Visa, Master Card, American Express y Discover. También aceptamos Cheques de Negocios de Grupos Registrados solamente.
Grupos
Las entradas de acompañante dependen del número total de visitantes y del día de la semana. Las entradas gratuitas para acompañantes sólo están disponibles para salidas en días laborables en los que el Parque esté operativo.
Lamentablemente, los sábados, domingos y festivos no hay entradas gratuitas para acompañantes.
De lo contrario, su grupo recibirá una entrada gratuita para acompañante por cada 10 entradas de grupo que compre por encima de 25. Por ejemplo, si su grupo está formado por 72 personas, adquirirá 66 entradas de grupo y recibirá seis entradas de acompañante gratuitas. Las entradas de acompañante no están disponibles para ser utilizadas por los asistentes, sino para la supervisión adulta que asista con el grupo.
Los acompañantes adicionales pueden comprar entradas a precio de grupo. Las entradas gratuitas para acompañantes no están disponibles para los grupos que decidan comprarlas individualmente. Las entradas de acompañante tienen fecha de caducidad y sólo son válidas en la fecha de la salida.
No. Todas las entradas tienen fecha sólo para ese día y no serán válidas para otro día durante la temporada 2023.
El Parque emitirá un cheque de reembolso y lo enviará por correo a la dirección que figure en el cheque, normalmente en los cinco días laborables siguientes a su viaje.
All unused tickets will be need to turned in to Guest Services in order to receive a refund.
El conductor del autobús puede comprar entradas con la misma tarifa de grupo para niños adicionales. No ofrecemos a los hijos de los conductores de autobús entradas gratuitas al Parque. Un niño no puede utilizar un billete de conductor de autobús para la admisión (se les negará el acceso por nuestros Gate Attendants).
Todos los materiales descargables del cuaderno de ejercicios se encuentran en nuestra página Excursiones y otros grupos, en Enlaces rápidos para educadores. Podemos coordinar una presentación privada más pequeña para su grupo sobre cualquier tema educativo. Póngase en contacto con Ventas para grupos en el (603) 893-3506 ext. 4854 si está interesado y no solicitó una en su inscripción inicial.
Cuando llegue su grupo, los agentes de seguridad le recibirán en nuestro aparcamiento. Los agentes de seguridad le dirigirán a la zona apropiada de nuestro aparcamiento. Reservamos suficiente aparcamiento para autobuses según nuestras reservas para ese día. Recomendamos que el Jefe de Grupo viaje separado del autobús para agilizar el proceso de admisión del grupo. Los vehículos personales no están permitidos en el aparcamiento de autobuses. No baje hasta que haya aparcado.
No. At the turnstiles, everyone will surrender their ticket for admission. The ticket is kept by the Gate Attendants. Once inside the Park all rides and shows are included. We issue a stamp as you exit if you wish to return later in the same day.
All tickets are pre-purchased and pre-distributed so your attendees may arrive anytime during Park Hours. If you need to leave additional tickets for your group, you may do so at Guest Services along with those Guest’s names.
In most cases the Park will remain open. Should prolonged predicted weather require the Park to close, the most accurate information will be given on the Park’s general message system at (603) 893-3506. If it rains during your visit, it is important to note that some attractions will have to close. We will attempt to reopen these attractions as soon as it is safe to do so. Guest Services can give you up-to-the minute weather forecasts and page your group should you decide to leave earlier than anticipated. There are No Rain Checks or Refunds in the case of inclement weather unless the park elects to close.
NO BUSCAMOS PERSONAS PERDIDAS. Indique a los miembros de su grupo que busquen a un agente de seguridad o que se dirijan al Servicio de Atención al Visitante de la plaza de entrada si se pierden o se separan de su grupo. Haremos todo lo posible por reunir a las partes. Un punto de encuentro atendido por un acompañante ayuda en momentos como éste.
Disponemos de un edificio de Primeros Auxilios dentro del Parque atendido por paramédicos. Es un buen lugar para reunirse y dispensar medicamentos. Nuestro edificio principal de Primeros Auxilios se encuentra detrás del Carrusel, directamente a su derecha una vez que entra en el Parque. Si ha venido una enfermera escolar a la excursión, es buena idea que deje un número de contacto por si un alumno acude a Primeros Auxilios.
Cuando se notifica la lesión al Parque, se lleva a la persona a nuestro edificio de Primeros Auxilios para que reciba tratamiento. Se llama a un acompañante a la puerta principal y se le envía a Primeros Auxilios para que rellene el papeleo correspondiente.
Si una persona se comporta mal y el asunto se pone en conocimiento de nuestro Departamento de Seguridad, llamaremos al Jefe de Grupo de ese grupo para abordar la cuestión.
We have a few areas inside the Park for groups to meet and have lunch. We do not provide picnic tables. You cannot reserve these areas; they are on a first come first served basis. We suggest that you place a chaperone in the area you plan to have lunch when you arrive. This can act as a meeting point for students who become separated from their group. With prior approval from the Park, we may allow groups who have registered with us to bring in lunch. Coolers, Grills and other cooking equipment are strictly prohibited.
Lockers are available for rent inside the Park, across from the Ferris Wheel, along the fence to the parking lot. We have a limited number of lockers and they will sell out on busy days. Encourage your members to buddy up. Chaperones may choose to set up a base camp to watch over book bags and serve as a meeting place for lost students. The Park is not responsible for lost or stolen items. Unattended items may cause a security concern and could be removed by Park staff.
Yes. We will page your group when it is time to leave. You must go to Guest Services and request the page. We will page your group to your busses or to your meeting place. Individual names will not be paged, only registered group names. Bus drivers cannot request a page; only the group leader of the group can make the request.
El Parque no se hace responsable de los niños que llamen a sus padres para que vengan a recogerlos y se separen del Grupo. Es responsabilidad de los monitores y acompañantes vigilar a los niños. Si un niño se siente mal durante el día y llama a sus padres por su cuenta, el Parque no tiene forma de controlar esto. Diga a sus estudiantes por adelantado que DEBEN notificar a un chaperón si planean salir del Parque con un padre.
Absolutely! We can take payment in advance so you can distribute your tickets on the bus to make an easy entry process. Printing your group’s tickets on the date of your visit is possible, but does add time to the start of your trip. Email groups@canobielake.com or give us a call at (603) 893-3506 x4854 so we can walk you through your options.
- You will need a total head count of all the students and adult chaperones. (Do not include the Bus drivers in your final head count. Bus drivers are given complimentary admission to the park by our Security Officers in the parking lot or at Guest Services.)
- Once your group is confirmed for the date of your visit, a member of our Team will be in touch to discuss details with you. Payment can be taken over the phone when using a Credit Card (Visa, MC, Discover or American Express) or you can mail an Organizational Check. Payment needs to be made prior to Park entry, if it has not been received another form of payment will needed to enter the Park. Please note that cash may be accepted by appointment in advance or when arriving at our Group Sales Windows. Personal Checks and Purchase Orders are not valid forms of payment. We cannot bill your school.
- Una vez que su grupo llegue y se encuentre dentro del Parque, las entradas de grupo no utilizadas para su viaje se reembolsarán mediante cheque de la empresa que se enviará por correo en el plazo de una semana a partir de la fecha de su visita.
Si compra a la llegada: pagará y recibirá sus entradas el día de su visita.
If purchasing in advance: You can choose to have your tickets sent to you in advance (with 2 weeks notice) or elect to have your complete ticketing package ready and available for you at our Group Sales Windows on arrival. Both of these advance options will speed up your entry process.
Alquileres
We do! You can find more information about locker rentals at the link below.
We do! You can find more information about electric scooter rentals at the link below.
We do! You can find more information about wheelchair rentals at the link below.
We do! You can find more information about stroller rentals at the link below.
Rides & Attractions
It is always our goal to ensure all of our rides and attractions are operating, however there may be times throughout the day where an attraction becomes unavailable.
Please check any signage at our ticket booths, our front gate turnstiles or check in with our Guest Services Team as they have the most up to date ride information.
Any extended closures will be posted on our Park Attractions page.
All attractions will close at the scheduled park closure time. Certain attraction queue lines may close earlier in some cases up to one hour prior to Park close.
Todas las atracciones de Canobie incorporan sistemas de seguridad diseñados por el fabricante para acomodar a personas de estatura y proporciones corporales medias. Estos sistemas de seguridad, además de los requisitos del Estado, pueden imponer restricciones a la capacidad de una persona para experimentar una atracción. Las personas extremadamente grandes o pequeñas, los visitantes con antecedentes de problemas de corazón, espalda o cuello, o que hayan sido operados recientemente, las mujeres embarazadas, los visitantes con escayolas, aparatos ortopédicos, dispositivos restrictivos o discapacidades pueden verse afectados por los requisitos necesarios para garantizar que estos sistemas funcionen correctamente. Disponemos de una Guía para huéspedes con discapacidades para preparar su viaje. Las restricciones de altura se establecen en función del tamaño necesario para que los dispositivos de seguridad funcionen correctamente. Estos requisitos están expuestos a la entrada de cada atracción. Para obtener una lista detallada de nuestras atracciones y sus restricciones de altura, visite nuestras páginas de atracciones.
Castaway Island is closed for the 2023 season and will reopen in Spring 2024!
Yes, service animals are permitted inside of Castaway Island. However, they are unable to go in or on any of our attractions such as the Tidal River, Lil Squirts Lagoon, the River Slides and the Rain Fortress.
Pases de temporada
If you still need your Season Pass printed you should already have a paper Season Pass voucher that you will bring to Guest Services prior to entry. Then you will receive your plastic Season Pass card that you will use to enter the Park.
Nota: Todos los titulares de un pase deben estar presentes para recibir su tarjeta de plástico, ya que es posible que tengan que hacerse o volver a hacerse fotos.
Season Pass vouchers should be redeemed for your plastic card on your first visit with us on any day the Park is open at Guest Services prior to entry.
You can purchase Season Passes online here or you can purchase them at the Park before you enter at Guest Services.
Please be advised that we no longer offer In-Park specials for Season Passes.
If you are interested in upgrading your Basic Season Pass to a Platinum Pass you will need to do so at Guest Services before entering the Park pending Season Pass availability.
2024 Bring a Friend Days are coming soon!
Please note: Both the Passholder and the complimentary second entry guest must arrive and enter together.
In the event you haven’t received your plastic Season Pass card for the 2024 season, you will need to visit Guest Services prior to entry to redeem your voucher. Otherwise, both you and your guest should approach our Park Entrance and enter through Security and proceed to our turnstile lines. Your complimentary guest will need to be physically with you at entry. We are not able to accommodate the Passholder’s guest if they arrive at our gates earlier or later than the Passholder.
The paid value of any unused ticket may be applied towards the purchase of a Season Pass prior to entry at Guest Services pending upgrade availability.
No, for 2023 each pass type has only one price. You may purchase your passes or passes as a gift online (highly recommended) or may purchase season passes with each person present at Guest Services on arrival.
Yes. Should a Season Passholder wish to exit the Park for any reason and hope to return the same day, a valid hand stamp must be received at our exit for same day re-entry. Your season pass is only valid for one scan per day (on days your pass is valid).
Services & Amenities
Sí, lo tenemos. El Intercambio de Padres es un servicio disponible para aquellos que tienen niños pequeños, pero no disponen de servicio de guardería mientras participan en atracciones de altura restringida en el Parque. Una persona puede esperar con el niño en la mitad de la atracción, cerca de la salida, o en la zona designada en el lado de salida del andén o de la estación, mientras los demás invitados del grupo entran en la fila. Cuando el resto del grupo haya salido de la atracción, la persona que esperó con el niño podrá entrar en la atracción por la salida y montar. Por favor, consulte con el operador de la atracción o con el encargado de la misma para obtener ayuda con este servicio.
Ease of Mind Wristbands – We offer Guests who wish to participate, the opportunity to wear a red wristband in order to make it easier for ride operators to identify them. One wristband is issued for each individual or group participating in the program with access for up to three additional Guests. Please be advised that depending on crowd levels the number of companion riders will be strictly limited.
Guests with Disabilities are NOT required to wear a red wristband to participate; however, it is recommended in order to expedite their boarding.
Nursing mothers may breastfeed their children anywhere they wish in the Park (on a bench, in a restaurant, etc.), so long as it is not a “restricted area” or “safety zone” (ride enclosures, private areas, etc.) Covering up is solely at the discretion of the mother. For those guests seeking a private alternative, our Nursing Room is located at the Main Entrance Complex. The Nursing Room key is available at our Guest Services window.
Hemos elaborado una completa Guía de Alergias Alimentarias disponible en la oficina de Servicios a los Huéspedes o en línea en la página de Alimentación. Si su alergia no está incluida en la guía, póngase en contacto con nosotros en el 603-893-3506 y hable con uno de nuestros gestores de alimentos para obtener la información más precisa.
Sí, lo tenemos. Lost & Found se encuentra dentro de Guest Services en la puerta principal. Si pierde un objeto en una atracción, lo buscaremos lo antes posible. Si ya ha abandonado el Parque y se ha dado cuenta de que ha perdido un artículo, puede llamar a nuestro servicio de objetos perdidos al 603-893-3506 ex. 4609.
Sí, los tenemos. Hay fuentes de agua potable en el exterior de todos nuestros aseos (en el Boston Tea Party los edificios de los aseos están separados, la fuente se encuentra detrás del Boston Harbor Patrol, cerca del aseo de señoras).
The Park no longer has pay phones. Should you need assistance, please visit Guest Services.
A Family restroom is located on the Ferris Wheel side of the Park Entrance Plaza. Additionally, baby changing tables are located in all of our restrooms.
Para la comodidad de todos nuestros Huéspedes, sólo se permite fumar en las zonas designadas para ello. Estas zonas están señaladas en el Mapa y Guía del Parque y están convenientemente situadas por todo el Parque.
Ticketing & Specials
Good Any Day tickets can be used any one day of our operating season (including Screeemfest), no reservation necessary! Just bring your unused and valid 2024 Good Any Day ticket to our turnstiles and you’ll be good to go!
If you are holding a Good Any Day ticket from a previous year, please email info@canobie.com with your confirmation number and that you’d like to upgrade it to 2024. Please be advised you will be responsible for paying the difference in price of the Good Any Day ticket from year to year.
If you are unable to purchase a ticket online we have sold out for the day and you will need to choose another day to visit with us.
If you can no longer attend on a certain date please send an email to info@canobie.com containing your confirmation number, the name on the order and the new date you wish to attend pending ticket availability.
Please Note: If the new date you choose is a higher priced day you will be charged the difference in prices per ticket. Refunds are not issued if you choose to visit with us on a lesser priced day.
Parking is always FREE at Canobie. We have plenty of on site parking within a short walk to our admissions gate. But, sometimes you just want to be closer to the action. Entry into the Dapper Lot (Preferred Parking) is available on select dates with parking spaces reserved by the Park Entrance.
Todos los Visitantes que decidan entrar en el Parque deben comprar entrada. Canobie se enorgullece de ser una instalación de entretenimiento familiar total.
All active Specials & Discounts can be viewed by clicking the button below.
Any unused tickets retain their value paid and can be used towards your purchase of tickets for the 2023 Season. Please visit our Guest Services window before entry to upgrade your past years tickets.
If tickets are available for the day, upgrades will be accepted. However, if tickets are no longer available for the day, upgrades will not be available.
Todas las personas en silla de ruedas deben informarse en el Servicio de Atención al Visitante antes de comprar su billete para obtener información sobre los servicios disponibles. Además, disponemos de una Guía para personas con discapacidad que le ayudará a preparar su viaje.
Todas las mujeres embarazadas deben informarse en el Servicio de Atención al Visitante antes de comprar su entrada para obtener información sobre los servicios disponibles.
Consignment Tickets for 2023 are valid on the date listed on your Consignment Ticket. When purchasing 2023 Consignment Tickets, you select which date you would like to attend and the discounted price will be shown. Please note that some dates (especially Saturdays during the Summer and during Screeemfest) may have no discount from typical online prices. If you need to adjust the date on your Consignment Ticket, you may do so at Guest Services on arrival on any date with availability by paying only any difference in price. If you prefer to change your tickets in advance to ensure availability, please email info@canobie.com.
Please note: Discounted Consignment Tickets must be purchased through the link provided by your company using the provided Company Code.
2024 Pricing Coming Soon
Discounted Date-Specific Ticket pricing does vary depending on which day you wish to visit.
Prices on-site at the Park ticket booths are regular admission prices only. Regular Prices on-site are $5 more per ticket than discounted date-specific online tickets.
If you are unable to purchase a ticket online we have sold out for the day and you will need to choose another day to visit with us.
Los niños de 3 años o menos entran gratis y no necesitan entrada.
Weather
Canobie Lake Park operates in most weather conditions. Some attractions may temporarily close due to weather conditions such as rain, high winds and thunder and lightning. These attractions will re-open as soon as possible. Outdoor live performances may not operate during rain. Should the Park close because of inclement weather, those guests remaining inside the Park at the adjusted closing time will be issued a comparable ticket to enjoy the Park on another day/evening. Should you decide to leave the Park of your own volition, prior to the adjusted Park closing time, no rain check will be issued.
Your park tickets will always hold the value paid so they can be applied to another day you wish to visit pending ticket availability. Please send an email to info@canobie.com containing your confirmation number, the name on the order and the new date you wish to attend.
Please Note: If the new date you choose is a higher priced day you will be charged the difference in prices per ticket. Refunds are not issued if you choose to visit with us on a lesser priced day.